Shipping & Delivery Policy
Last Updated: September 2026
This Shipping & Delivery Policy applies to orders placed through the BROTHORA website, operated by BrothoraLab.
1. Order Processing
Orders are processed after successful payment and order confirmation.
We aim to process orders within 1–2 business days. Orders placed on Sundays, public holidays, or outside normal business hours may be processed on the next business day.
During periods of high demand, promotional campaigns, or other exceptional circumstances, processing may take longer.
2. Delivery Locations
BROTHORA currently delivers to serviceable locations within India.
Delivery availability may depend on the customer’s location, product availability, and the serviceability of our delivery or courier partners.
If an order cannot be delivered to the address provided, we will contact the customer using the contact information submitted with the order.
3. Estimated Delivery Time
After dispatch, orders are generally expected to be delivered within 3–7 business days, depending on the delivery location and courier service.
Delivery timelines are estimates and may vary due to circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, local restrictions, or other operational disruptions.
4. Shipping Charges
Applicable shipping or delivery charges, if any, will be displayed during checkout before the customer completes the order.
Any promotional free-shipping offers will be subject to the terms specified at the time of the offer.
5. Order Tracking
Where tracking information is available, it may be shared with the customer after the order has been dispatched.
Customers may also contact us for assistance regarding the delivery status of their order.
6. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address, contact number, and other required information while placing an order.
If you notice an error in your delivery information, please contact us as soon as possible at hello@brothoralab.com.
Once an order has been dispatched, we may not be able to modify the delivery address.
Additional delivery charges may apply if an order needs to be re-shipped because of incorrect or incomplete information provided by the customer.
7. Failed Delivery
If delivery cannot be completed because the recipient is unavailable, the address is incorrect or incomplete, or for another recipient-related reason, the courier or delivery partner may attempt redelivery according to its applicable procedures.
If the order is returned to us, please contact BROTHORA for assistance. Any re-shipping charges, where applicable, may need to be borne by the customer.
8. Damaged, Missing or Incorrect Orders
Customers are requested to inspect the package upon receipt.
If the product received is damaged, incorrect, or items are missing, please contact us as soon as reasonably possible after delivery at hello@brothoralab.com, along with:
Order number
Description of the issue
Photographs of the product and packaging, where applicable
We will review the issue and provide an appropriate resolution based on the circumstances.
9. Delayed or Lost Shipments
While we make reasonable efforts to ensure timely delivery, shipment delays may occasionally occur.
If an order is significantly delayed or appears to be lost in transit, please contact us. We will coordinate with the relevant courier or delivery partner and assist with the resolution.
10. Cancellation Before Dispatch
Cancellation requests should be made before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible.
Cancellation and refund requests are subject to our Refund & Cancellation Policy.
11. Contact Us
For questions regarding shipping, delivery, or an existing order, please contact us:
BROTHORA
Operated by BrothoraLab
Email: hello@brothoralab.com
Location: Bengaluru, Karnataka, India
